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FREQUENTLY ASKED QUESTIONS

Who is a Consumer

According to the Consumer Protection Act, 1986, one who purchases goods or services for his/her use is a Consumer. The user of such goods or services with the permission of the buyer is also a Consumer. Therefore, every one of us is a Consumer in one way or the other.


What is Consumer Dispute

Consumer disputes means a disputes where the person against whom a complaint has been made, denies or disputes the allegations contained in the complaint.


Who can file a Complaint

  • A Consumer
  • Any Voluntary Consumer Organisation registered under the Societies Registration Act 1860 or the Companies Act 1951 or any other Law for the time being in force
  • The Central Government
  • The State Government or Union Territory Administrations

What Constitues a Complaint

  • If you have suffered loss or damage as a result of any unfair/ restrictive trade practice adopted by the trader
  • If the goods purchased suffer from any defect
  • If the services hired/availed of suffer from deficiencies in any respect
  • If you have been charged a price in excess of the price displayed or fixed by or under any law in force
  • If the goods hazardous to life and safety, are being offered or sale to public in contravention of any law in force

Relief Available to Consumers

  • Removal of defects from the goods
  • Replacement of the goods
  • Refund of the price paid
  • Award of compensation for the loss or injury suffered
  • Removal of defects or deficiencies in the services
  • Award for adequate cost to the parties


Where to file the Complaint (Jurisdiction)

  • It depends upon the cost of the goods or services or the compensation asked.
  • If it is less than Rs.20lakhs - in District Forum
  • If more than 20 lakhs but less than rs. 1 Crore - before the State Commission
  • If more than Rs. 1 Crore -before the National Commission
  • Click here to view the Address of the State Commission and District forums

How to file a Complaint

  • Click here to view the procedure of filing a case

  • How to file a First Appeal

  • Click here to view the procedure of filing a case

  • How to file a Revision Petition

  • Click here to view the procedure of filing a case

  • How to file a Transfer Application

  • Click here to view the procedure of filing a case


  • Constitution of India

  • Click here to view the Constitution of India
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